Privacy Policy
99 Library ("us", "we", or "our") is a non-profit initiative operating the https://www.99library.com website and the 99 Library Cloud Application (the "Service"), provided free of charge. We were founded in 2014 with a vision to empower public libraries with tools, consultations, and guidance for digitalization, including our AI-powered Cloud Application for end-to-end library management.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our free Service and the choices you have associated with that data. We are committed to protecting your privacy and aim to collect only the minimum information necessary to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information Collection and Use
We collect minimal information for the purpose of providing and improving our free Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that is essential for the Service to function or for us to communicate with you. This may include, but is not limited to:
- Email address (for account creation and communication)
- Name (optional, for personalization)
- Library affiliation (if applicable for the Cloud Application, to tailor services)
- Usage Data (see below)
We do not collect sensitive personal information unless strictly necessary for the service and with your explicit consent.
Usage Data
We may collect information on how the Service is accessed and used ("Usage Data"). This Usage Data is typically anonymized or aggregated and may include information such as your computer's Internet Protocol address (e.g. IP address, used for general location and security), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and time spent on those pages. This helps us understand service usage and improve its functionality.
Tracking & Cookies Data
We use cookies and similar tracking technologies only to the extent necessary for the operation of the Service (e.g., session cookies for login) and to hold essential information. We use Google Analytics with anonymized IP addresses to help analyze how users use our site. You can instruct your browser to refuse all cookies or opt out of Google Analytics tracking. However, if you do not accept essential cookies, some parts of our Service may not function.
Data Retention
We retain personal data only as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. For standard accounts, data is typically retained no longer than 2 years after account inactivity. For child users, we retain data only as long as necessary to provide the library service, or until parental consent is withdrawn.
We implement data minimization practices and regularly review our data retention needs. You may request deletion of your data at any time by contacting us at hello@99library.com.
2. Use of Data
99 Library uses the collected data solely for the following purposes, in line with our non-profit mission:
- To provide, maintain, and improve the free Service
- To notify you about important changes or updates to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide support
- To gather analysis or valuable information so that we can improve the Service (including the use of AI for service enhancement, where data is anonymized or aggregated to protect privacy)
- To monitor the usage of the Service for operational and security purposes
- To detect, prevent and address technical issues
We do not use your personal data for commercial marketing or sell it to third parties.
3. Transfer Of Data
Your information may be stored on servers located outside of your state, province, country or other governmental jurisdiction. By using our service, you consent to this storage and the associated transfer of information needed to provide the Service.
4. Disclosure Of Data
Legal Requirements
99 Library may disclose your Personal Data only if required to do so by law or in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of 99 Library
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
5. Security Of Data
The security of your data is important to us. We implement industry-standard security measures to protect your Personal Data, including:
- Encryption of data in transit using SSL/TLS protocols
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Staff training on data protection and security practices
- Enhanced security measures for children's data
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable laws.
6. Service Providers
We may employ third-party companies and individuals (e.g., hosting providers) to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to assist us in analyzing how our Service is used (on an aggregated or anonymized basis). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We select providers that align with our non-profit values and data protection principles.
7. Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
8. Children's Privacy
Our website (www.99library.com) is not directed to anyone under the age of 13 ("Children").
For our 99 Library Cloud Application: We recognize that libraries serve users of all ages, including children under 13. For child library members who use our Service:
- We collect only the minimum information necessary to provide library services (such as library card number, name, and borrowed items).
- We require verified parental/guardian consent for any child under 13 to create an account.
- Parents/guardians have the right to review, modify, or delete their child's information at any time.
- We do not use children's personal information for any purpose other than providing the library service.
- We implement additional security measures to protect children's data.
If you are a parent or guardian and you believe your child has provided us with Personal Data without your consent, please contact us at hello@99library.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to obtain consent or remove that information from our servers.
9. Your Rights and Data Protection
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: You may request access to your personal data.
- Correction: You may request correction of inaccurate or incomplete data.
- Deletion: You may request deletion of your personal data.
- Restriction: You may request restriction of processing of your data.
- Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Objection: You may object to the processing of your data for certain purposes.
To exercise any of these rights, please contact us at hello@99library.com. We will respond to such requests within 30 days. For users in regions with specific data protection laws (such as GDPR in Europe or CCPA in California), we are committed to honoring those rights as applicable to our non-profit service.
10. Changes To This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: hello@99library.com